Privacy Policy
Last Updated: June 11, 2026
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Signature Jewellers HFX respects your privacy and is committed to protecting the personal information you share with us.
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This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit a contact form, make an inquiry, visit our store, or use our jewellery services.
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By using this website or contacting Signature Jewellers, you agree to the practices described in this Privacy Policy.
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1. Business Information
This website is owned and operated by Signature Jewellers HFX, located in Halifax, Nova Scotia.
For privacy-related questions, please contact us at:
Email: travis@signaturejewellers.ca
Phone: (902) 222-9399
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2. Information We Collect
Signature Jewellers may collect personal information when you voluntarily provide it to us through our website, by email, by phone, or in store.
This may include:
- Your name
- Email address
- Phone number
- Details submitted through contact forms
- Information related to jewellery inquiries, repair requests, custom jewellery requests, gold evaluations, or product availability
- Any other information you choose to provide when contacting us
We do not collect payment information through this website because purchases are completed in store only.
3. Website Contact Forms
Our website may include contact forms that allow customers to inquire about jewellery, services, repairs, custom pieces, gold buying, or general store information.
When you submit a form, the information you provide is used to respond to your inquiry and provide customer service. Please do not submit sensitive personal information through the website unless it is necessary for your inquiry.
4. How We Use Personal Information
Signature Jewellers may use the personal information we collect to:
- Respond to inquiries submitted through the website
- Communicate with customers about products, services, repairs, custom jewellery, or gold evaluations
- Confirm service details, appointments, timelines, or pickup information
- Provide customer support
- Maintain internal business records
- Improve our website, services, and customer experience
- Comply with legal, regulatory, or security requirements
We only collect and use personal information for reasonable business purposes.
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5. Gold Buying Information
If you sell gold to Signature Jewellers, we may be required to collect certain personal information in store, including valid government-issued identification and transaction details.
This information is collected to verify identity, confirm age eligibility, maintain transaction records, and comply with applicable legal or regulatory requirements.
Customers must be 19 years of age or older to sell gold to Signature Jewellers.
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6. No Online Payments
Signature Jewellers does not process payments through this website. Jewellery purchases and payments for services are completed in store unless otherwise arranged directly with our team.
Because we do not offer online checkout, we do not collect credit card numbers, banking information, or online payment details through this website.
7. Cookies & Website Analytics
Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the site and to improve website performance.
This information may include general data such as:
- Pages visited
- Time spent on the website
- Device or browser type
- General location information
- Referral source
This information is generally collected in an aggregated or non-identifying way and helps us improve the website experience.
You can adjust your browser settings to refuse or disable cookies. However, some parts of the website may not function as intended if cookies are disabled.
8. Sharing Personal Information
Signature Jewellers does not sell personal information.
We may share limited personal information only when necessary, including with:
- Website hosting or technology service providers
- Email or form management platforms
- Professional advisors, if required
- Legal, regulatory, or law enforcement authorities, where required by law
Any third-party service providers we work with are expected to handle personal information responsibly and only for the purpose of providing services to Signature Jewellers.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, provide services, maintain business records, resolve customer concerns, or meet legal and regulatory requirements.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
10. Safeguarding Personal Information
Signature Jewellers takes reasonable measures to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.
These safeguards may include secure technology platforms, limited access to customer information, and internal procedures for handling customer inquiries and service records.
Although we take reasonable steps to protect personal information, no website, email, or electronic transmission can be guaranteed to be completely secure.
11. Accessing or Correcting Your Information
You may contact Signature Jewellers to request access to the personal information we hold about you or to request a correction if you believe the information is inaccurate or incomplete.
We may need to verify your identity before fulfilling certain requests.
12. Withdrawing Consent
Where applicable, you may withdraw your consent for us to use your personal information, subject to legal, contractual, or business record-keeping requirements.
Please note that withdrawing consent may limit our ability to respond to inquiries, provide services, complete transactions, or maintain service records.
13. Links to Third-Party Websites
Our website may contain links to third-party websites or platforms. Signature Jewellers is not responsible for the privacy practices, content, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
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14. Minors & Children’s Privacy
This website is intended for general audiences and is not directed toward children.
Signature Jewellers does not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been submitted by a child under 13, we will take reasonable steps to delete it.
Individuals under the age of 19 should have a parent or guardian contact Signature Jewellers on their behalf for product inquiries, repairs, custom jewellery requests, or other services where appropriate.
Customers must be 19 years of age or older to sell gold to Signature Jewellers and must provide valid government-issued identification.
15. Updates to This Privacy Policy
Signature Jewellers may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
Continued use of the website after changes are posted means you accept the updated Privacy Policy.
16. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact:
Signature Jewellers HFX
Email: travis@signaturejewellers.ca
Phone: (902) 222-9399